Customer Care mission
Care for Wix users, whenever and wherever they need us.
Make our excellent customer care one of the reasons people choose and stay with Wix.
Strategic Objectives
We believe Care’s every day work should be inspired by these five main objectives.
These are our Care values, our “north star”
Exceptional quality
Create a positive user experience through reliable, tailored, knowledgeable, fast, and available support.
Care at scale
Leveraging AI capabilities to drive growth without scaling the team, enhancing efficiency, and creating space for meaningful conversations and better user service.
Professional tools
Provide the best work environment for Wix Care team by offering great professional tools and technological solutions that will make our work smarter not harder.
Being the voice of Wix users
Provide the best work environment for Wix Care team by offering great professional tools and technological solutions that will make our work smarter not harder.
Professional tools
We care for our users success and we help them to achieve their business goals.
2025 Goals
All Wix Care team are committed to achieving the following outcomes throughout our 2025 initiatives, releases, and efforts. 2025 goals will guide our main projects. Everything we do should contribute at least to one of these goals. Throughout the year we will measure and monitor our progress toward these goals.
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